Merchants
Q: Why should I sell my products on your site?
A: Setting up an "e-commerce" website can be EXPENSIVE and time consuming
-- especially for just a few items. But we are happy to handle everything
for you, at a fraction of what it would cost you or your staff. This
includes processing payments, tracking orders, and handling customer
service issues -- your only responsibility is fulfillment (what a
time-saver!).
Plus putting up a website isn't going to guarantee business. You need
branding and marketing; both are extremely expensive endeavors. Not
only will our qualified staff help you to identify your brand but
also we will market it. We are committed to an aggressive marketing
program -- using both "online" and traditional advertising methods.
We have close ties to IranDokht.com - the most popular community for
Iranian women with a database of over 40,000 people and a newsletter
that reaches 450,000 individuals. We have LINKS from websites all
over the Internet, well-established search engine recognition, and
a large number of AFFILIATES who work to market our site to their
visitors. In addition we use a PR agent, an ad firm, and a web-marketer
to make sure everyone knows about EclecticWoman. As a member of our
network, you may participate in a variety of additional marketing
opportunities -- submitting articles, listing your upcoming events
in the calendar, and becoming a sponsor or affiliate partner.
Q: What kind of merchandise can I sell?
A: We are very selective and would like to discuss each product individually.
But as a rule we are interested in products that are about or for
Iranians, people of diverse ethnicities, or women. We want to support
women entrepreneurs/artists -- so you may also list products and services
that are made by women entrepreneurs/artists but that may not fall
into our product definition.
Q: How will you display my products?
A: Email us photos and detailed descriptions of your products and
service packages -- along with the price and weight -- and we will
create a unique PAGE on our site for each product, to post them in
our online catalog. We would like to tell the story behind each brand,
so we may interview you. We'll even put up testimonials from your
satisfied customers, instruction manuals, book excerpts -- whatever
it takes to adequately describe how your product works and how it
can improve the customer's situation.
Q: How can someone buy my merchandise?
A: EclecticWoman.com has a "secure certificate" through a Yahoo merchant
account -- which encrypts any information sent through our server,
protecting our customers from "hackers" and criminals. Customers can
enter their CREDIT CARD number online and have the sale approved instantly.
And customers who don't want to use a credit card online may use other
options including mail and telephone, see our policy page.
Q: Is joining the network expensive?
A: We have set this program up so that it will be affordable to entrepreneurs/artists
starting their own businesses. There is no up-front fee for plugging
your product into our network. When your products sell, we merely
take a small 25-40% COMMISSION (it is decided for each product based
on the product description, price, and volume) to cover payment processing,
administration, and "storewide sales" as well as marketing costs.
At the end of each month we will send you a SALES REPORT and a check
for your portion. If you don't earn money from our website, you don't
pay for the service -- what a guarantee!
Q: What are my responsibilities?
A: Basically nothing, just leave your products at our premises and
wait for your monthly checks to arrive. Please note that we only accept
small items and in limited numbers. Many clients prefer to keep their
products and handle shipping themselves. In this case your only responsibility
is for FULFILLMENT -- shipping the product. When an order is placed
for one of your products, you will receive an e-mail notification
of the order including a list of what was ordered, a packing slip
(that you must print out and include in the package), and shipping
instructions. Once you have shipped the item, we simply ask that you
send us an email indicating when it was shipped, when it should arrive,
the shipping method, and the tracking number. That's it -- we take
care of the rest.
Q: How quickly do I need to ship a product?
A: We ask that all products be shipped within 2 DAYS after the order
is placed. However, we understand that with weekends and holidays,
this sometimes is not possible. Regardless of the situation, all products
are LEGALLY required by Visa and MasterCard to be shipped within 6
days after the order is placed. If you have not completed the shipping
confirmation form for any order within 3 days, you will receive an
email reminder about the order. And you will continue to receive a
reminder every three days thereafter until you complete the confirmation
form. After the 6th day, we assess a penalty on the vendor for late
shipment.
Q: How do I handle shipping if I go out of town?
A: If you will be out of town and unable to fill orders yourself for
more than 2 days, you will need to notify us. You may either provide
us with the email address of someone else who will be handling orders
FOR you -- an assistant, friend, family member, etc. -- and we will
make sure they receive a copy of the orders that come in. Or, we will
mark your product as OUT OF STOCK for the period you will be gone.
Of course, the first option is preferable.
Q: What if someone returns a product?
A: We post our return policy on our website, to make sure that all
customers are clear about returns before they purchase a product.
We allow returns within 15 days of purchase damaged or defected
items may be returned for a full REFUND. If a customer decides to
return a non-damaged item, he or she will be responsible for the return
shipping costs and any additional shipping to mail out a replacement
-- and will be charged a 15% restocking fee by EclecticWoman.net to
cover our costs in processing the order. Regardless of the reason
for the return, no refunds will be made on the initial cost to ship
the item. Please let us know if you have any questions about refunds.
Q: How do I sign up?
A: Contact us by telephone or send an email with a description of
your product, price, location and your contact information. You can
send us samples of your products but please be aware that we are unable
to return samples.
Q: What is your contact information?
A: We are located at 320 S Clark Drive, #103, Los Angeles California
90048
Tel: 310-550-5797
Email: pr@irandokht.com |
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